Thursday, March 22, 2012
Day 82: Thanked/Complimented Customer Service Reps
I interact with a number of people within the customer service industry every single day. Whether it is calling the ZocDoc service team for help with my job, speaking to administrative assistants at the front desk of doctor's offices, or being helped out by an associate at a retail or grocery store, there are roughly 10+ times a day when I encounter someone in the customer service capacity. Typically, the response and help that I receive is above and beyond what my expectations are, but I don't think that I do a good enough job thanking people. So today, for my random act of kindness, I am going to ensure that people who provide me with great customer service know how thankful I am for them. Whether it is shooting an email over to them, thanking them in person, or letting their manager know what a great job they are doing, I am going to make sure that they get the accolades that they should. Too often, it seems that the only recognition people get from clients/customers is negative, so I would love to see that change.